Return Policy

Electronic Delivery Items:

While makes every attempt to ensure satisfaction with your purchase, whenever you choose to have a software key or activation details (account) sent electronically, that sale is considered final. SpotKeys cannot issue refunds once product keys or activation details (account) have been distributed. In addition, as soon as the order is placed, we begin processing the order, therefore, no refund will be provided if the customer changes his/her mind after the order has been placed, even before we send the key to the customer.

It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing. Customers are, therefore, required to check the details about each of the product listing before making a purchase. Customers must first contact us before making a purchase on our website If any of our product listings are uncleared to the customer. If there are technical issues that prevent access to your software purchase, please contact our support team for assistance.

However, we can accept returns if the provided key or activation details (account) delivered to the customer via email failed to activate the purchased product as the customers are still covered by our Return Policy.  If you have a problem with the key before claiming return please provide us with the screenshot of the error message so that we can provide you with the new key. NOTE that a new key or activation details (account) will be delivered within 2 to 3 business days.